Help desk
Frequently asked questions
Ordering & payments
What payment methods do you accept?
I accept Visa, Mastercard, American Express, Apple Pay, and Google Pay through a secure Stripe checkout. Every transaction is encrypted and PCI-compliant.
Can I cancel or modify my order?
I start getting orders ready right away, so please reach out within 1 hour of ordering if you need to change something. After that, I may not be able to catch it before it ships.
Do you offer discounts or promotions?
Yes! Now and then I run promotions and discount codes. Create a free account and sign up for my newsletter to be the first to hear about them.
Is there a minimum order amount?
Nope — buy a single comic or a whole stack. Orders of $150 or more ship free, applied automatically at checkout.
Shipping
How are comics shipped?
Every comic is bagged, boarded, and boxed, and graded slabs are double-boxed. I pack every order myself so your books arrive in the same shape they left my shop.
What are the shipping options?
You'll see Standard and Priority shipping at checkout. Rates are flat and based on your order's weight. Orders of $150 or more also get a free shipping option (it's the slower one, about 7–14 business days).
Do you ship internationally?
Not right now — I only ship to addresses in the US.
How long does it take to receive my order?
I pack and ship orders from Phoenix, Arizona within 1–2 business days. Delivery time depends on the shipping method you choose at checkout.
Returns & refunds
What is your return policy?
You have 7 days from the date your order is delivered to request a return. Books need to come back in the same condition they arrived in.
How do I request a return?
If you have an account, go to Account → Orders, find the order, and click "Request return." Checked out as a guest? Email [email protected] with your order number. Either way, I'll reply with return instructions within 1–2 business days.
When will I receive my refund?
Once the returned book arrives back with me and I've checked it over, I refund your original payment method. Refunds land within 5–10 business days.
What if my order arrives damaged?
Contact me within 72 hours of delivery, with photos of the outer packaging and the book (take them before you unpack any further). I'll file a claim with the carrier on your behalf and work with you to resolve it. I take packing seriously, but transit bumps can occasionally happen.
Grading & authentication
What does the grade mean?
A grade describes a comic's condition on a 10-point scale, from 10.0 (Gem Mint) down to 0.5 (Poor). The graded books in my shop are professionally assessed and slabbed by CGC or CBCS.
What's the difference between CGC and CBCS?
Both are reputable third-party grading services, and both use the same 10-point scale. CGC (Certified Guaranty Company) is the largest and most recognized. CBCS (Comic Book Certification Service) is a strong alternative.
Are raw (ungraded) comics checked for authenticity?
Yes. I personally inspect every comic I sell, graded or raw. Raw books also come with AI condition notes — those are an estimate to help describe the book, not a certified grade. If something isn't as described, tell me and I'll make it right.
Can I get a comic graded after purchase?
Absolutely. You can submit any raw comic to CGC or CBCS for professional grading. If you're new to the process, ask me and I'll point you in the right direction.
Account & security
Do I need an account to purchase?
Nope — you can check out as a guest. A free account lets you track orders, save books to your watchlist, and keep track of your collection.
How do I reset my password?
Click "Forgot password?" on the sign-in page. You'll get a verification code by email — enter it with your new password and you're all set.
Do you support two-factor authentication?
Yes! You can protect your account with codes from an authenticator app. Set it up under Account → Two-factor authentication.
How is my data protected?
I use industry-standard encryption (TLS/HTTPS) and secure sign-in through AWS Cognito, and I never store your payment details — those are handled entirely by Stripe.
Collection & watchlist
What's the difference between the watchlist and collection?
Your watchlist is for books you're thinking about buying — you can get notified when they go on sale or come back in stock. Your collection tracks books you already own, with estimated values.
Can I get notified about price drops?
Yes! Save a book to your watchlist and turn on price drop alerts. You'll get an email when the price changes.
Is my watchlist synced across devices?
Yes — when you're signed in, your watchlist is saved to your account and syncs across all your devices. If you're browsing as a guest, it's stored locally in your browser.
Still have questions?
Send me a note — I read every message myself and usually reply within 1–2 business days.